Tenant Frequently Asked Questions - Why should I rent from Pueblo Property Management and Rental Solutions?
- How do I apply to rent a property?
- Am I required to sign a lease?
- When is my rent due and where can I pay my rent?
- How do I get help for a maintenance problem?
- How long should I wait to hear back from someone regarding a maintenance problem?
- What am I responsible for maintaining?
- Do I need approval to paint or change something in the home I am renting?
- Do I need renters insurance?
- What happens if I need to move before the end of my lease?
- What do I do if I need to move?
- Can I get a pet?
- What do I do If I have an emergency.
- How long does the application process take?
Why should I rent from Pueblo Property Management and Rental Solutions?
We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience. We stay on top of the latest technology to make your renting experience as easy and professional as possible. We care about our residents and their experience while renting from Pueblo Property Management and Rental Solutions. Here are a few other reasons: - We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.
- We are available 24 hours a day to handle emergency maintenance repairs.
- We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental.
- All deposits that are retained by us are kept in a FDIC insured bank.
- When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease.
- All Pueblo Property Management and Rental Solutions staff members are continually trained in their area of expertise. We are heavily involved with the National Association of Residential Property Managers and continue to reeducate ourselves with local laws.
^TOP How do I apply to rent a property?
Call our property manager first to discuss if you may qualify. You can then submit an application several ways. 1- Come into the office at 635 W. Corona, Suite 203, Pueblo, CO 81001 and deliver it personally or pick one up. 2 - Download an application from our website, fill it out, and bring it back to us, then pay your $25 application fee, per applicant. We'll process it and let you know the results.
This process generally takes about 48 hours depending on how quickly your references respond to our requests.
^TOP Am I required to sign a lease?
Yes, for most of our properties you will sign a 12 month lease that covers our responsibilities to each other throughout our tenancy. In some instances we will sign leases shorter or longer than 12 months but this decision is up to individual owners. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we'll hand you the keys to your home! ^TOP When is my rent due and where can I pay my rent?
Rent is always due on the first of each month and late as of 5pm on the 5th. Rent can be paid online, by mail or in person to: Pueblo Property Management and Rental Solutions
635 W. Corona Suite 203
Pueblo, CO 81001
719-545-4000 Our office is open Monday through Friday 8:30AM to 5PM.
Please specify your rental address in the memo field of your check.
Checks, money orders or cashiers checks are acceptable, please NO CASH! ^TOP How do I get help for a maintenance problem?
All maintenance requests must be made in writing, e-mail, or by phone. You may submit your request via e-mail at pueblorentalsolutions@gmail.com ^TOP How long should I wait to hear back from someone regarding a maintenance problem?
In a non-emergency situation, please allow three days to a week. If you have not heard from our office or vendor in three days, please contact Pueblo Property Management and Rental Solutions directly at 719-545-4000. We will make every effort to touch base with you as soon as possible. ^TOP What am I responsible for maintaining?
Residents are responsible for maintaining safe, damage free, and livable conditions. This may mean doing minor periodic repairs and maintenance. Most residents in single family homes are responsible for maintaining their individual lawn care as well, to include watering, weeding, mowing, blowing, pruning and all general upkeep of the yard.
When moving out of a Pueblo Property Management and Rental Solutions property the resident responsibility grows substantially. Please refer to your lease agreement or call Pueblo Property Management and Rental Solutions directly for further detail. ^TOP Do I need approval to paint or change something in the home I am renting?
Yes! Any and all changes or modifications to the property must be requested in writing to Pueblo Property Management and Rental Solutions. These requests must be approved and sent back in writing to resident prior to any changes. ^TOP Do I need renters insurance?
Pueblo Property Management and Rental Solutions highly recommends that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for further details. Renters insurance is very reasonable and will really save you in the case of any disaster. ^TOP What happens if I need to move before the end of my lease?
Please refer to your lease agreement for details on breaking a lease and contact Pueblo Property Management and Rental Solutions as soon as possible to discuss your situation in detail. ^TOP What do I do if I need to move?
You must always provide a written 30 day notice to vacate. These can be obtained on our website or at our office. Notices must be delivered a full 30 days prior to your vacating date. Once received by our office the 30 days will begin. ^TOP Can I get a pet?
Please refer to your lease agreement to see if pets are negotiable at your property. If no pets are allowed then you will not be able to have one at the property. If pets are negotiable you must submit a request to Pueblo Property Management and Rental Solutions and include the type, breed, sex and age of the proposed pet. Upon approval you must submit a $200 pet fee per approved pet. You will also be required to sign an additional provision in your lease or amend the lease. All of this must be done PRIOR to getting a pet. ^TOP What do I do If I have an emergency.
Examples of emergencies are: active water leaks, flooding, no heat in winter, fire, gas odors etc. For fire, gas or natural disasters, please call 911 first!
Take every measure to prevent damage to the unit for whatever emergency is happening, then call the office and connect to the emergency number 719-545-4000.
Please note if you have lost your key and we have to let you in your unit after hours there will be a charge to your account. ^TOP How long does the application process take?
Applications generally take 24 to 48 hours depending on the availability of your references. If you have not heard from us within 48 hours, please give us a call at 719-545-4000. ^TOP |
